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Answers to common questions (FAQs)

Can I get a medical consultation online?

For legal purposes, our physicians cannot respond to questions regarding diagnoses or treatments online. It would be considered unprofessional conduct for a medical professional to provide treatment, electronically or otherwise, without an adequate patient history or physical examination to establish a diagnosis, identify underlying conditions and determine contraindications to treatments or prescriptions. We recommend you make an appointment to see an LUHS physician by calling (708) 216-8563.

If I provide you my diagnosis, can you tell me which physician I need to see?

Currently we do not have a mechanism in place to provide online physician referral. To speak with an associate who may better assist you, contact the LUHS Physician Referral staff at (708) 327-1000.

How can I get a copy of my (or a loved one's) LUHS medical record?

You need to fill out an "Authorization for Disclosure of Medical Record Information" form and return it with the appropriate fees to: 

Loyola University Health System
Correspondence Department
Maguire Building, Room 0856
2160 South First Avenue
Maywood, IL 60153

You can either download the form from this web site or you can call (708) 216-3665 to request a form. If the records are for a deceased patient, you must provide legal documentation showing power of attorney, executor of the estate, or a death certificate showing next-of-kin to obtain records.

If you are not requesting specific documentation, you will be sent an abstract that typically includes history and physical reports, discharge summary, operative reports, consultations, lab, X-ray, specialized tests and most recent outpatient visits.

Charges

For ease of reference, hospitals may be reimbursed for copies of medical records as follows: 

• * Processing Fee of $20.00
• $0.75 per page for the first 25 pages; $0.50 per page for pages 26-50; and $0.25 for pages in excess of 51, plus actual shipping costs. Actual postage will also be charged.

* The processing fee is due upon request and is NON-REFUNDABLE & VALID ID MUST BE SHOWN AT TIME RECORDS ARE PICKED UP.

Requirements of this statutory section shall be satisfied within 60 days of the receipt of a request by a patient, or attorney.

The statutory reference, for your information, is 735 ILCS 5/8-2001. The fees will be adjusted yearly commencing on 1/20/03.

NOTE: The processing fee is waived when records are sent directly to a physician or to a health care facility for follow-up care or treatment.

Time

Most requests are processed within 10 business days of receipt.

For more information, you may contact Loyola University Health System’s Correspondence Department at (708) 216-3665.

How can I find out about your open positions/available jobs?

Please visit our Human Resources web site to view a current online listing of open positions. Resumes may be be mailed, faxed, or e-mailed to us.

Mailing address:

Loyola University Medical Center
Human Resources Department
2160 South First Avenue
Maywood, IL 60153.

Fax: (708) 216-4918
E-mail: loyolajobs@lumc.edu

What is your mailing address?

Loyola University Health System
2160 South First Avenue
Maywood, IL 60153

General Information (708) 216-9000

How can I make a donation?

Donations can be made through the web site located at: http://www.loyolachicagoalum.net/makeagift.htm. You may choose which area/program your contribution will support. Payments can be made online or by sending a check to the address indicated.

How do I volunteer at Loyola?

Many volunteer opportunities are available at Loyola. For more information, please view our Volunteer web page or contact Volunteer Services directly at 708-216-3794.